Frequently asked questions

No. amoviti never decides that anything has happened — a person does.

For a death, only the people you named as confirmers count. One confirmation opens the urgent steps: who to call, in your order, and your first-day instructions. Your will, policies and other estate documents need a second named person to confirm, followed by seven days with no reply from you.

Throughout that time amoviti keeps asking you, once a day, whether you are safe. One tap on I'm safe ends everything and revokes what was shared. Anyone who was told can object, which holds the estate stage for seven days — or thirty if two or more people object.

Silence on its own never releases anything. If you stop using amoviti, it only asks the people you chose what happened.

No. Access is per person and per step.

Each step in a workflow names who it reaches and which documents it carries. A person receives only the steps assigned to them and the documents attached to those steps. If the step reaching your attorney carries your will and the step reaching your sister carries your insurance policy, your sister never sees the will.

A workflow that attaches no documents still contacts the people you named — it just shares nothing. Access also ends: after 72 hours unless you chose a different length, and immediately if you tap I'm safe.

No. The ID only brings someone to your Emergency Portal, and the portal does not open anything on its own.

To go any further, the person must give a name and relationship that match a contact you saved, then enter a one-time code sent to the email you saved for that contact. A stranger who read your lock screen has neither, so they cannot report an emergency and cannot see anything.

You are told about every attempt made through your portal. Even a verified contact never gets into your account — they can report what happened and receive only what your workflow gives them.

No. An amoviti account has one owner — you — and nobody else has a login to it.

Other people reach your information in three ways only, and you set up each one:

• •A document you share with a secure link. The recipient confirms their email with a one-time code, the link expires (seven days unless you choose otherwise), and you can revoke it at any time.
• •What your emergency workflow gives them once a workflow has started — only their own steps and documents.
• •Your executor, after your death, if you chose to hand the account to them — and only after a death certificate has been reviewed by a person.

Every view and download is recorded, so you can always see who opened what.

The emergency keeps using the workflow exactly as it was when it opened. Your edits apply to the next emergency, not the one already running.

This is a protection, not a limitation. If someone got into your account during an emergency, they could not add themselves to a running workflow or widen what it shares. It also means the people already contacted are working from instructions that will not change under them.

If a running emergency is wrong — for example it was a false alarm — end it with I'm safe, then update your workflow.

Partly. It depends on what you set up while you were on a paid plan.

• •Still works: if you set up your emergency workflow while on Plus or Signature, your family can still start it later — the event that stops your payments is often the event the workflow exists for.
• •Stops: check-ins, because they are an ongoing service. amoviti no longer notices if you go quiet.
• •Timers: armed timers on custom workflows stop running on Free.
• •Your documents: nothing is deleted. If you are over the Free storage limit, everything stays readable and new uploads pause.

Building and reviewing workflows is always free.

It was retired in favour of the places you already use, so nothing is shown twice. Each person's records are on their page in Family; homes, accounts and businesses are in Assets, each with its own file; and what needs doing — expiring documents, renewals, gaps and suggestions — is on your Dashboard. Nothing was removed from your records, and old links open the right place.

Only through you. amoviti is for adults, and children never have an account. A child's information comes from what you enter and the documents you upload that name them — a passport or birth certificate, for example. amoviti uses their date of birth to suggest only a child's papers, shares their records only as you decide, and deletes them with your account. See the Privacy Policy's section on children.

No, and you should not store them here either.

A workflow is released to other people during an emergency, so it should say where things are kept — "the safe in the hall closet", "the password manager on my laptop" — never how to open them. Keep logins in a password manager, and put the name of that manager in your workflow.

Yes. amoviti's systems can access your documents' contents — that is how identifying documents, search and the Assistant work.

Your files are encrypted in transit and at rest with AES-256, which protects them if someone obtains the storage itself. Access is limited to your household and the people you share with or name in a workflow. amoviti does not sell your data, and health documents are recognised by type only — nothing is captured from them.

No. Your documents, contacts and workflows are used only to run the features you use.

Yes, at any time. From Privacy settings you can download an archive of your documents and their details. You can also delete your account there, which removes your documents, contacts, assets, workflows and settings.