Fixes for the problems people run into most.
My upload was rejected
Check three things:
- •Format — PDF, JPG/JPEG, PNG, WEBP, HEIC, HEIF, DOC or DOCX.
- •Size — under 25 MB per file. Split large scans into parts.
- •Passwords — password-protected files and archives cannot be opened. Remove the password and try again.
I cannot analyse a document
Analysis limits are stricter than upload limits: 10 MB and 50 pages, in PDF, JPEG, PNG, WEBP, GIF, BMP or TIFF. Re-scan a large document at a lower resolution, or split it. Re-analysing also needs a credit — check your allowance in Settings → Subscription.
My Preparedness Score looks wrong
Open the score breakdown — it lists every item that earned points and every one that did not. Remember that 90 is currently the highest possible score.
A contact cannot be reached
amoviti reaches contacts by email. Open them in Family, check their email address, and correct any typo. A contact with no email cannot confirm anything or receive anything.
My emergency workflow says it is not ready
Open the workflow. It lists what is missing — for example a contact without an email address, or, for After I'm Gone, fewer than two people who can confirm your death.
I lost access to the email I sign in with
Self-service account recovery is not switched on yet — today, the email you sign in with is the only way into your account. Write to support@amoviti.com from another address and tell us the email your account uses. In the meantime, keep your sign-in email secure and make sure you can always reach it.
I am not receiving emails from amoviti
Check your spam or junk folder, and add amoviti to your contacts. Make sure the email address in your Profile is current.
Still need help?
Write to support@amoviti.com from your account's email. Tell us the screen you were on and what you expected.